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FlowMitra Terms of Service

Last updated: 19 October 2026

These Terms are an agreement between The Mastermind Inc ("FlowMitra", "we", "us"), Mayapuri, New Delhi, India, and the business that subscribes to FlowMitra ("Customer", "you"). By signing an order form, starting a pilot or trial, or using FlowMitra, you accept these Terms. The person accepting confirms they are authorised to bind the Customer.

1. The service

FlowMitra is an online application for running business workflows, tasks, checklists, leave and staff scores, with WhatsApp and email alerts and an in-app help assistant. Each Customer gets its own copy at an address such as yourcompany.flowmitra.in, with its own database. We may improve or change features; we will not remove a core feature you are paying for during your paid term without notice.

2. Accounts and users

  • You decide who your users are, their roles and their PINs. You are responsible for everything done through your users' logins.
  • Keep PINs private. Tell us at once if you believe a login has been misused.
  • Your plan has a maximum number of active users. Switched-off users do not count.
  • Users must be at least 18 years old.

3. Plans, fees and payment

  • Fees, plan, user limit, start and end dates are as stated in your order form or invoice. Prices are exclusive of GST, which is added as applicable.
  • Fees are payable in advance. Setup fees are one-time and are not refundable once setup work has started.
  • If an invoice is unpaid for 15 days after its due date, we may pause (suspend) the service after notice. When paid, it is resumed.
  • Pilots and trials run for the period and on the terms we agree in writing. At the end, the copy locks unless converted to a paid plan.
  • Renewal is at the then-current price unless agreed otherwise. We remind you before your end date, and the app shows a reminder in the last 7 days.

4. Your data

  • You own your data: staff details, tasks, entries, photos, files and scores ("Customer Data").
  • We use Customer Data only to provide, support and secure the service for you, as described in our Privacy Policy. We act on your behalf as a data processor.
  • You can download your tasks and scores at any time, including from the lock screen after your subscription ends.
  • Photos and details of finished work are deleted automatically after the number of days set in your app (default 90); one-line summaries and scores are kept while your subscription is active.
  • After your subscription ends, we keep Customer Data for 30 days so you can renew or export it, then permanently delete it.

5. Your responsibilities

  • Use FlowMitra lawfully and only for your own business.
  • Tell your staff that their work, photos and scores are recorded in FlowMitra and that alerts will be sent to their WhatsApp or email, and obtain any consent required by law. You are responsible for how you use scores (for example, for incentives or reviews).
  • Do not upload unlawful, obscene or infringing content, or personal data you are not allowed to process.
  • WhatsApp alerts are sent through your own sender account with a third-party provider (such as BotMaster) that you choose and pay for directly. You are responsible for that account, its terms and any blocking by WhatsApp. Email alerts use your own email account.

6. Things you must not do

You must not, and must not allow anyone to: - copy, modify, translate, decompile, disassemble or reverse-engineer FlowMitra or try to obtain its source code; - resell, rent, sub-license or provide FlowMitra to anyone outside your business, or use it to build a competing product; - remove FlowMitra branding or notices; - test, probe or bypass security, licence or usage limits, or access another customer's copy; - send automated or excessive traffic, or misuse the help assistant (for example, trying to extract its instructions or internal details). We may suspend access immediately to stop a breach of this section.

7. Our intellectual property

FlowMitra — its software, design, screens, manuals, help content and the FlowMitra name and logo — belongs to us and our licensors. You get a non-exclusive, non-transferable right to use it for your internal business during your subscription. Feedback you give us may be used to improve FlowMitra without obligation to you.

8. Help assistant (AI)

The in-app help answers "how do I…" questions using the FlowMitra manual and an AI model from a third-party provider. It cannot see or change your data. Its answers are guidance only and may occasionally be wrong; check important actions, and contact support when unsure. Do not type passwords, PINs or sensitive personal information into it.

9. Availability and support

  • We aim to keep FlowMitra available at all times, but do not promise uninterrupted service. Planned maintenance is done outside normal working hours where possible.
  • Support: WhatsApp 99660 16016, 10 am – 7 pm, Monday to Saturday (excluding holidays). We aim to reply within 4 working hours.
  • Service depends on the internet, your devices, and third-party services (hosting, WhatsApp provider, email). We are not responsible for their failures.

10. Confidentiality

Each party will keep the other's non-public business information confidential and use it only for this agreement, except where disclosure is required by law.

11. Limitation of liability

  • FlowMitra is provided "as is". We do not guarantee that it will meet every requirement or be error-free.
  • To the extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, business, goodwill or data arising from use of FlowMitra.
  • Our total liability for any claim relating to FlowMitra is limited to the fees you paid us for the service in the 12 months before the claim.
  • Nothing in these Terms limits liability that cannot be limited under Indian law.

12. Indemnity

You will compensate us for claims by your staff or third parties arising from your data, your use of scores or alerts, or your breach of these Terms.

13. Term and termination

  • The subscription runs for the period in your order and renews only when you renew.
  • Either party may end the agreement if the other seriously breaches it and does not fix the breach within 15 days of written notice.
  • On ending, access stops; section 4 applies to your data. Fees already paid are not refunded except where we end the agreement without cause, in which case we refund the unused part of the prepaid fee.

14. Changes to these Terms

We may update these Terms. We will tell you about significant changes at least 15 days before they apply, by WhatsApp, email or in the app. Continuing to use FlowMitra after that means you accept the change.

15. Law and disputes

These Terms are governed by the laws of India. The parties will first try to settle any dispute by discussion. If not settled within 30 days, the courts at New Delhi have exclusive jurisdiction.

16. Contact

The Mastermind Inc · Mayapuri, New Delhi · WhatsApp 99660 16016 · hello@flowmitra.in · flowmitra.in